Legal Disclosure:
This privacy policy covers Custom Comfort Systems Inc.’s treatment of personally identifiable information that we collect when you are on our site, and when you use our services. This policy also applies to Custom Comfort Systems Inc.’s treatment of any personally identifiable information that our business partners share with us. This policy does not apply to the practices of companies that we do not own or control, or to people that we do not employ or manage.
Information Collection and Use
We may collect personally identifiable information when you visit or use our pages. We may also receive personally identifiable information from our business partners. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page you requested.
We may use this information for three general purposes: to customize the content you see, to fulfill your requests for certain services and information, and to contact you.
Information Sharing and Disclosure
We will not sell or rent your personally identifiable information to anyone. We will send personally identifiable information about you to other companies or people when:
• We have your consent to share the information
• We need to share your information to provide the product or service you have requested
• We need to send the information to companies who work on behalf of Custom Comfort Systems Inc. to provide a product or service to you (unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us)
• We respond to subpoenas, court orders or legal process
• We find that your actions on our web sites violate the above terms of service, or any of our usage guidelines for specific products or services
CLIMATECARE CUSTOMER PRIVACY POLICY
This Privacy Policy outlines our privacy practices for customers. In this Policy, the terms "ClimateCare", "we" and
"our" refer to the ClimateCare Co-operative Corporation and its member companies unless otherwise
indicated. Personal information collected or provided when customers visit the www.customcomfort.ca website is
governed by the privacy statement that is posted on that website.
1. ClimateCare 's Commitment to Privacy.
At ClimateCare, we are committed to protecting the privacy of our customers. For that reason we have taken, and
will continue to take, measures that protect the privacy of personal information held by us. This Privacy Policy
provides you with details regarding: why we collect personal information; what we do with that information; the
steps we take to ensure that access to that information is secure; how you can access personal information; and who
you should contact if you have questions or concerns about our policies or practices. We reserve the right to change
this policy at any time; however, any changes or additions regarding the reasons we use personal information will
not apply to you unless you consent to them.
2. What is personal information?
Personal information means information that would allow a specific individual to be identified or information that
can be directly associated with an individual. For example, this includes your name, postal or e-mail address,
telephone number, credit card number, demographic information and purchasing history. Personal information does
not include aggregate information (data about a group or category of products, services or customers, from which
individual customer identities have been removed). For example, information about how you use a service may be
collected and combined with information about how others use the same service, but no personal information will be
included in the resulting data. Likewise, information about the products you purchase may be collected and
combined with information about the products purchased by others. Aggregate information about product purchases
helps us understand trends and customer needs and assists us in product selection, product ordering and sizing, and
the introduction of new products and services.
3. When we collect personal information.
We only collect such personal information as is strictly necessary for the purposes outlined in Section 4. We collect
personal information when:
1. you contact us
2. you place an order for or purchase a product or service from us in person, by phone, mail, facsimile, email.
Certain products and services offered to our customers (such as rebates, warranties, and financing may be provided
by third party suppliers. We collect from such third party suppliers a list of our customers who have signed up for
these services and information about the use our customers make of such services (for example, frequency of use,
customer feedback).
4. How we use personal information.
As part of our business operations, we hold and use certain personal information pertaining to you in order to
respond to your requests, and provide you with services, if you ask us to, to tell you about opportunities we think
will be of interest to you, such as our promotional programs and our "Matter of Comfort" newsletter, and to
understand your needs so that we can serve you better. Specifically, we may use personal information for the
following purposes:
• Notifying you of recalls or safety issues;
• Managing the provision of goods and services to you, including monitoring your credit status from time to time;
• Managing invoicing, accounting and information security services related to our transactions with you;
• Monitoring your satisfaction with our products, services and programs and those offered by our suppliers, and
contacting you regarding the status of such programs, products and services.
• Promoting, offering or marketing additional products, goods and services. We may use personal information to
create aggregate information as well.
Personal information we collect in accordance with this Privacy Policy may be shared with other ClimateCare
member companies, for the purposes listed above, provided that such shared information is required for and is used
and disclosed only for such purposes. Personal information may also be disclosed to unaffiliated third parties in
connection with the sale, assignment or other transfer of our business, in which case we will require such third
parties to adhere to the terms of this Privacy Policy.
5. When we share personal information.
From time to time we may engage unaffiliated third parties to perform certain services. For example, a non-related
organization may be asked to perform credit card processing services or be asked to run a computer program that
identifies which of our members purchased a particular product so we can notify those members of special programs
regarding the same or similar products.
In these circumstances, the personal information that the non-related organization receives is limited to only the
personal information held by us that they need in order to render their service to us. The companies that are provided
with the personal information are prohibited from using it for unauthorized purposes. We are not responsible for any
additional information you provide directly to these third parties, and we encourage you to become familiar with
their privacy and security practices and policies before disclosing information to them.
We will disclose personal information if a law, regulation, search warrant, subpoena or court order legally authorizes
us or requires us to do so or to protect the rights, property or personal safety of ClimateCare, its customers,
employees or other members of the public.
Except as set out above, we do not sell, rent, share or disclose the personal information we hold or make our
customer list available to others for a fee without your consent.
6. How long do we hold personal information?
Personal information is retained only for so long as is necessary for the purposes set out above. When no longer
required, we will destroy, erase or de-personalize the personal information. Legal requirements may necessitate our
retaining some or all of the personal information we hold for a period of time that is longer than we might otherwise
hold it.
7. Accuracy.
To ensure that the personal information you provided is accurate, complete and up to date, we urge you to provide
us with updates regarding such information and to inform us of any errors affecting the personal information we
hold.
8. Security Measures.
We will keep in place security measures to protect personal information held by us from unauthorized use, access,
disclosure, distribution, loss or alteration. We employ physical, administrative, contractual and technological
safeguards to appropriately protect personal information. Access to personal information will be restricted to our
authorized personnel who require the information in order to perform their duties properly. In addition, access will
be limited to only that information that is strictly necessary for the performance of those duties. We periodically
update our policies regarding information security measures in an effort to protect personal information held by us.
9. Accessing personal information.
Our customers are entitled to access the personal information held by us concerning them. You can only access
personal information we hold about you, but not personal information about your spouse or partner.
You can access the personal information you provided to us by sending a written request for such information. We
will generally respond to your request within thirty (30) days, unless, for reasons beyond our control, a longer
response time is necessary, in which case you will be advised accordingly. While our response will generally be
provided at no cost, you will be informed in advance of any charges that apply in connection with the information
request. Charges may relate to the transcription, reproduction or transmission of personal information held by us.
In very limited circumstances, we may not be able to supply personal information for reasons of a legal nature,
including privileged communications between professional and client or a pending judicial proceeding. In each case,
we will provide written reasons outlining why your request for access has not been granted.
10. Complaint process.
If you are not completely satisfied with or wish to submit comments concerning this Privacy Policy or its
application, we invite you to convey your concerns or suggestions to ClimateCare Co-operative Corp., 920 Brant
St., Unit 10, Burlington, Ontario, L7R 4J1. We will reply as quickly as possible.
CLIMATECARE INFORMATION CONSENT FORM
I hereby authorize ClimateCare and its members to collect, use or disclose my personal information
solely in accordance with the purposes outlined in the ClimateCare Customer Privacy Policy.
NAME
ADDRESS
POSTAL CODE PH.
SIGNATURE
DATE
It is ClimateCare’s preference to obtain your written consent to use information for the purposes
described in the Customer Privacy Policy. However, in the event we do not obtain your consent in
writing, we reserve the right to imply your consent for the specified purposes, until such time as you
either provide further written consent, or limit or withdraw your consent
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